Refund & Returns Policy – Flexible, Fair, and Fashion-Friendly

We want you to be 100% satisfied with your purchase from SwiftLink Gateway. That’s why we offer a flexible and transparent returns and refund process—designed to make things easy, no matter where you are.

Eligibility for Returns

You can return eligible items within 30 days of delivery if:

• The item is unworn, unwashed, and in its original condition

• All tags are intact and the item has not been altered

• The item was not purchased as final sale or marked as non-returnable

Returns that do not meet these criteria may be refused.

How to Initiate a Return

To begin the return process, please email [email protected] with:

• Your order number

• The item(s) you wish to return

• A brief explanation of the reason for return

• Photos if the item is defective, incorrect, or damaged

We will guide you through the steps to return the item, including where to send it.

Return Shipping Costs

Customers are responsible for return shipping unless the return is due to a shipping error or defective item. We recommend using a tracked shipping method for returns to ensure safe arrival.

Refund Timeline

Once your return is received and inspected, we’ll notify you by email and issue a refund to your original payment method within 5–10 business days. Depending on your financial institution, it may take additional time for funds to appear in your account.

Exchanges

At this time, we do not offer direct exchanges. If you’d like a different size or color, please initiate a return and place a new order for the replacement item.

Non-Returnable Items

The following items are not eligible for return:

• Final sale or clearance items

• Bodysuits, swimwear, and undergarments

• Items with visible signs of wear or damage

Order Cancellations

You may cancel an order only before it enters the shipping process. If you need to cancel, contact us immediately. Once the item is shipped, the standard return process applies.

Damaged or Incorrect Items

If your order arrives with a damaged or incorrect item, we sincerely apologize. Please contact us within 7 days of delivery with photos of the issue. We will prioritize your case and offer a full refund, store credit, or replacement.

Policy Updates

This refund and return policy may be updated periodically. Please refer to the latest version on our website before initiating a return.

Fashion Should Fit—And So Should Policies

We designed this policy with flexibility in mind, knowing that digital fashion must meet modern expectations. If you have any questions, don’t hesitate to reach out to [email protected]. We’re always here to help.